If your dispute is not resolved within 10 business days (20 business days for new accounts), you may receive a temporary credit, also known as provisional credit, to cover the disputed amount while we continue to investigate.
Please note, business days do not include holidays or weekends.
If eligible, the provisional credit will be automatically added to your Dave Checking account balance. Further details regarding provisional credit can be found in the dispute confirmation you’ll receive when the dispute is submitted.
If your claim is denied or if the merchant issues you a credit, the provisional credit will be reversed from your Dave Checking account.
Should you have any questions that have not already been addressed in the confirmation email, feel free to reach out in the following ways:
- Reply to the confirmation email you received from Dave and we’ll respond within 24 hours
- Reach out to us via our support chat directly on the Dave app. Live agents are available 5am - 5pm Pacific Time, 7 days a week.
- You can also talk to a live agent by calling the number on the back of your Dave debit card Monday to Friday between 5am - 9pm Pacific Time and Saturday to Sunday between 5am - 5pm Pacific Time.