We're here to help you if you discover an issue with a transaction in your Dave Checking account.
If your Dave Debit Mastercard has been lost or stolen, or if you are seeing transaction(s) you do not recognize; you should immediately freeze or replace your Dave Debit Mastercard®. For more tips visit our article on Staying secure with Dave.
If your physical debit card has been compromised you can continue to use your digital debit card until your new physical card arrives. It can take up to 10 business days for the physical card to arrive.
Please note, pending transactions cannot be disputed. The transaction must post to your account before we can begin an investigation, which can take up to 3 business days. However, you can always reach out to the merchant to attempt to resolve the issue.
It’s important that you file your dispute as soon as you notice the unauthorized transaction. Waiting too long to report an issue could result in your claim being denied.
You can contact us by:
• Phone - Calling the number on the back of your Dave Debit Mastercard®
• Chat - In the Dave app, go to your settings ⚙️ and tap Chat
• Email - support@dave.com
• Fax - (801) 677-8613
• Mail - P.O. Box 1818 Sandy, UT 84091
What will help us file your dispute
Be sure to have the following details ready when you file a dispute:
• Full account or debit card number
• Transaction details; merchant name, transaction amount, date of transaction
• The reason you’re disputing the transaction
• Any supporting documentation; this could be receipts, emails to/from the merchant, photos of the defective/damaged merchandise, etc.
Remember the more detail, the better!
Send any supporting documentation to support@dave.com. Be sure to add your name, case number and the details relevant to your dispute claim.
What to expect when filing
The process is pretty simple. Once you let us know you’d like to dispute a transaction, we’ll start the process by confirming your information and locating the transaction you’d like to dispute.
Next, we’ll ask you some questions regarding your dispute. Our goal is to collect as much detail as possible to ensure a thorough investigation and fair resolution. If your dispute is the result of an unauthorized transaction we will replace your Dave Debit Mastercard® where the transaction occurred.
Once we’ve submitted your dispute, you’ll receive a confirmation email on what to expect next, including how long the dispute may take and how to determine if the dispute is eligible for a provisional credit.