Sometimes, we can't match the information you provide with the information we have to verify that you own the bank information you want to link to Dave. What a bummer.
If that happens, Dave might ask you to upload your driver's license as part of the verification process to keep your banking information safe.
When taking a picture of your driver's license, here are a few good ideas:
- Take the picture in good lighting–make sure it's bright and evenly lit.
- Place the drivers license on a dark, plain background.
- Hold your phone as still as you can.
We often see dim, blurry photos have trouble getting verified in this step, but if you follow the guidelines above, you should be good to go!
If you're still having trouble with this step after following the above suggestions, email us at firstname.lastname@example.org