Dave is here to help if you notice an error or issue with a transaction in your Dave Spending account.
Please note that we cannot initiate a dispute on a pending transaction. Transactions must fully settle in your account before initiating a dispute.
If you do not recognize a transaction, you should immediately freeze your Dave Debit Mastercard® in your Dave app by going to settings ⚙️, tap Digital & physical cards and toggle Freeze card.
You can contact us by:
• Phone - Calling the number on the back of your Dave Debit Mastercard®
• Chat - In the Dave app, go to your settings ⚙️ and tap Chat
• Email - email@example.com
• Fax - (801) 677-8613
• Mail - P.O. Box 71337 Salt Lake City, UT 84121
Filing a dispute
To file a dispute, be sure to have the following details ready:
• Your full account number or debit card number
• Transaction details including the date it was charged, merchant name and amount
• The reason you’re disputing the charge(s)
Please provide us with any relevant information you find may help us better understand the reason for disputing the charge or why you believe it to be in error.
You may send in any support documentation to firstname.lastname@example.org about the charge - like receipts, invoices, or confirmation emails. Make sure to add your name to the email and mention that these are related to the specific dispute you filed.
We will investigate your dispute immediately after it is reported to us, but investigations can take anywhere from 45 to 90 days, depending on dispute type and merchant. Updates will be provided by either a mailed physical letter or email, based on your choosing, as we proceed through the investigation of your dispute.
Please note: Dave may deactivate and replace your Dave Debit Mastercard® or digital card if it has been lost, stolen, or used for unauthorized activity. You will still be able to access and use your digital card during the investigation.