For your safety and security, we use a third-party verification system to make sure the information you’ve entered is accurate and matches a secure nationwide database.
If you are encountering an identity verification error, it may mean that information was entered incorrectly.
Troubleshooting tips
Be sure to check the error description to see what information wasn’t verified. Some of the top reasons for an identity error are:
- Spelling errors
- Wrong address
- Driver's License or ID required
If you’ve previously attempted to sign up for the service or have previously had an account with Dave, this may also cause you to encounter issues with identity verification.