"I couldn't verify your identity"

What does this mean?

We use a third-party verification system to ensure that the information you provided is accurate and matches a nationwide database. If you received this error message it means that the system could not locate you by the information entered.

What should you do?

The error description will tell you what portion of verification was entered incorrectly. The top reasons we see errors are:

• Spelling errors
• Wrong address
• License required
• ID required

Once the requested portion has been completed you'll be able to proceed to the next step. Yipee!